Publication details

1. Selected Publication – Innovative and Responsible Operations Management:

Towards improving factory working conditions in developing countries: An empirical analysis of Bangladesh Ready-Made garment factories [MSOM]

I initiate this stream of work to understand how global brands and firms manage their socially responsible practices via novel approaches in whole supply chains. In this study, we focus on factories in the Bangladesh ready-made garment (RMG) industry that supply North American and European retailers, as upstream suppliers in supply chains. The setting is unique, because with supply chains now extending into developing countries, time and again, working conditions in supplier factories have been found to be unsafe. After the disasters (e.g, building collapse, plant fire, etc.) the global retailers have adopted an innovative approach to improving the working conditions of supplier factories by forming consortiums. The consortium of North American retailers is the Alliance for Bangladesh Worker Safety (Alliance). The consortium of European retailers is the Accord on Fire and Building Safety in Bangladesh (Accord). The central question addressed in this study is: How do working conditions in a supplier factory impact its trustworthiness as seen from a retailer’s perspective? Our empirical analyses support the contention that retailers are sensitive to working condition risks in a supplier factory, i.e., as working condition risks in a supplier factory increase, its trustworthiness decreases. However, these relationships vary with the type of risk. The above findings, taken together, provide nuanced insights into the marketplace implications of working condition risks in supplier factories. Link

How does supplier CSR performance help to expand exchange relationships with major buyers? The moderating role of supply-side and demand-driven uncertainty [DS]

I continue to investigate the implications of corporate social responsibility (CSR) performance on the supplier-buyer relationship in a supply chain context. Most existing works have been conducted from the buyer’s perspective. We take the supplier’s perspective and examine how suppliers leverage their CSR performance to expand exchange relationships with major customers. Specifically, we examine whether two supplier CSR performance dimensions—environmental and product performance—can serve as a mechanism to expand a supplier’s relationships with a smaller number of major buyers (which are developed to measure the exchange dependence relationship). We develop a large-scale longitudinal sample and find empirical evidence that a supplier’s environmental and product performance relate positively to greater customer dependence and improved financial performance across diverse sets of industries. However, the findings also reveal that both demand-driven and supply-side uncertainty can weaken the effect. Specifically, the positive effect of environmental performance tends to weaken in the face of supply-side uncertainty, whereas the positive effect of product performance tends to weaken amid demand-driven uncertainty. Our study contributes to the understanding of CSR from the resource dependence and social exchange perspective in supply chains. Link

2. Selected Publication - Managing Technology and Process:

Technology licensing and productivity growth: Evidence from manufacturing firms in developing economies [MSOM]

Besides my work on the innovative and responsible operations management, I also study how firms can manage technology and process to achieve better effectiveness, capability, and performance. In this published paper, we examine the relationship between technology licensing and firm productivity. From an operational perspective, we investigate the role of knowledge sourcing and its contingency in the improvement of firm performance in developing economies. We study firms from South and East Asian countries and their adoption and use of foreign technology licensing to strengthen their technology capability and the implication on firms’ productivity growth. To investigate this, we analyze detailed data of manufacturing firms in the developing economies. Our results indicate that the adoption of foreign technology by developing economy manufacturing firms has a substantial short-run disruptive effect on firm operations with productivity growth declining by 4.5 percentage points in these firms relative to comparable firms that do not use foreign technology licensing. Toward mitigating such disruptive effects, we find that formal workforce training programs attenuate the negative relationship between technology licensing and productivity growth. However, infrastructural constraints in the external business environment amplify this negative relationship. Intriguingly, our results suggest that corruption in the firm’s external environment can attenuate the negative impact of technology licensing on productivity growth. Link

How much does the firm’s alliance network matter? [SMJ]

Network is critical in operations and supply chain management, and in this study, we further explore the broad role of alliance network on firm performance. Extant work partitioning the variance in firm (business segment) profitability has identified industry, corporate parent, business segment, and time as key factors. However, this variance decomposition research stream has overlooked the role of network. We employ a fast-unfolding community-detection algorithm to detect firms’ network memberships and use the Shapley Value method to isolate the effect of the firm’s alliance network, in addition to industry, corporate parent, business segment, and year effects, on the variance in business unit performance. Our findings demonstrate that the effect of the firm’s alliance network explains 11% of the variance in firm ROA among 16,381 business segments from 1979 through 1996. Our results also hold when we extend the time period through 2018. Thus, our study provides strong empirical evidence that alliance networks of firms are critical to firm value creation. Link

Can bots help create knowledge? The effects of bot intervention in open collaboration [DSS]

Over the past two decades, operations have become an essential part of management for many digital platforms. My recent work investigates the implication of the use of automated algorithmic agents, bots, on user participation and collaboration on a digital platform. This is because many open collaboration platforms (e.g., Wikipedia) have recently utilized bots to solve the issue of stagnating user participation. However, the impact of such a bot agent on user activities in open collaboration is unclear. In this study, we examine (i) whether bot intervention affects user participation, and (ii) whether the impact of bot intervention could vary by characteristics of open collaboration works. Utilizing a rich dataset from an online open collaboration platform from 2005 to 2017, we study two types of unique bots and their interactions with human users. The results from a difference-in-differences approach provide strong evidence that bot intervention in open collaboration leads to unintended consequences as it significantly demotivates user participation. We further show that the negative effect of bot intervention is alleviated if more active users are engaged or if covered topics have a higher concentration in collaboration work. This provides directions for businesses to resolve the unintended demotivation problem in utilizing bot agents. Link

The moderating effects of knowledge characteristics on the financial value of innovative technology products [JOM]

The development of innovative technology products is both costly and risky, and their economic value is highly uncertain. Developing a sample of 312 innovative technology products introduced between 1987 and 2006 in the U.S. and a long-horizon event study with control firms, I explore the impact of innovative technology products on the long-term financial performance of a firm. In particular, we examine how the knowledge characteristics of the firm, which embrace its knowledge absorptive capacity, knowledge impact, and knowledge diversity, moderate such an impact. We find that on average an innovative technology product increases the firm’s return on assets (ROA) (relative to control firms) by 2.18% in the second year after product introduction. However, the value of an innovative technology product varies with the knowledge characteristics of the firm that invented it. We find that the financial impact of technology products is stronger when firms have higher knowledge absorptive capacity, and more impactful and less diversified knowledge (as measured by patents). We classify firms into three categories based on their knowledge characteristics. We find that firms with a high knowledge fit increase their ROA by 4.55% after product introduction, while those with a low knowledge fit receive no benefit from the innovative technology products at all.